Shipping policy

Delivery Information

This Shipping Policy explains where Maycish ships, how long orders take to be processed and delivered, what shipping costs, how tracking works, and what happens if a shipment is delayed. It forms part of our Terms of Service.

1. Where We Ship

We currently ship to the United States. We do not ship to P.O. boxes, APO/FPO/DPO addresses or U.S. territories unless the carrier confirms delivery to your address; orders to unsupported destinations are cancelled and refunded in full before shipment.

2. Our Fulfillment Network

Orders are fulfilled from the United States, China and the European Union, depending on the product and stock location closest to you. Some items are dispatched directly from our partner warehouses abroad; these shipments take longer to arrive and travel through international customs — the delivery estimate shown at checkout already accounts for this. We ship with USPS, UPS and JS Express and comparable carriers. Orders containing several items may be shipped in separate parcels, each with its own tracking number, at no extra cost to you.

3. Shipping Rates

We offer two shipping options at checkout:

  • Standard Shipping — USD 11.99, estimated delivery 11–16 business days after dispatch. Free on orders of USD 159 or more.
  • Fast Shipping — USD 34.44, estimated delivery 7–12 business days after dispatch. Not eligible for free shipping.

The shipping cost is shown in your cart and at checkout before you pay; the total displayed at checkout is the total charged to your card, with no handling fees added later. Import duties and taxes, where they apply, are explained in the "Customs, Duties and Taxes" section.

4. Processing Time

Once your payment is confirmed, we need 1–2 business days to verify, pack and hand your order to the carrier. This is counted in business days (Monday–Friday, excluding federal holidays), so an order placed on Friday evening starts processing on Monday. As soon as the parcel is with the carrier you receive a shipping confirmation with the tracking number.

5. Delivery Times

After processing, delivery takes 11–16 business days with Standard Shipping and 7–12 business days with Fast Shipping. Counting processing, a standard order arrives about 12–18 business days after purchase. These estimates are based on our actual carrier performance and are given in business days (Monday–Friday, excluding holidays); they are not guaranteed dates and can be affected by weather, customs processing, peak-season carrier volume and incorrect address details. If we learn that an order cannot ship within the promised time, we notify you as described under "Delays".

6. Import Duties and Taxes

Because some orders travel from our warehouses abroad, they pass through customs on entry to the United States. U.S. duties now apply regardless of parcel value (the de minimis threshold ended in 2025). We ship duties-paid: the price you see already covers any U.S. import duties and taxes, and no payment is requested at your door. Should a carrier ask for one in error, tell us before paying. For U.S. orders, sales tax is calculated at checkout based on the shipping address.

7. If Your Order Is Delayed

In the rare event that we cannot dispatch your order within the timeframe promised, we notify you by email before that deadline. The notice tells you the new shipping date (or that we cannot set one) and gives you a free way to cancel for a full refund, paid within 7 business days. Where the new date is within 30 days you may simply wait, or reply to cancel; where the delay is longer, indefinite, or a second delay, we cancel and refund unless you confirm in writing that you still want the order. Delays that occur after dispatch, while the parcel is in the carrier's network, are tracked and followed up by us with the carrier; if a parcel is confirmed lost, we reship or refund.

8. Tracking Your Order

Every order ships with a tracking number, sent to you by email as soon as the carrier scans the parcel. You can follow your delivery at any time at maycish.com/apps/parcelpanel. Tracking may take 24–72 hours to show the first scan, and international parcels can show no movement for a few days while in customs — this is normal. If tracking has not updated for 10 business days, contact us and we will open an inquiry with the carrier.

9. Address Accuracy

We deliver to the address you provide at checkout. Address changes are possible only before dispatch, so contact us right away if something is wrong. Where a delivery fails because the address was incorrect, incomplete or the parcel was not collected, and the carrier returns it to us, we can reship it (a reshipping fee may apply) or refund the order less the shipping costs we incurred.

10. Problems in Transit

We are responsible for your order until it is delivered. Parcels that are lost in transit — no delivery scan and more than 10 business days beyond the estimate — are reshipped or refunded in full after we confirm the loss with the carrier. For parcels shown as delivered but missing, tell us within 7 days and we will investigate; please also check with neighbors and the local carrier office. Damaged deliveries are replaced or refunded when reported within 7 days with photos of the item and its packaging.

11. Shipping Questions

For any question about shipping or a delivery in progress, email support@maycish.com, call +1 (804) 867-3874, message us on WhatsApp at +1 (804) 867-3874 or use the contact form, quoting your order number. We are available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)) and reply within 2 business days.

Last updated: September 25, 2026.