Refund policy
Return and Refund Policy
This Return and Refund Policy describes when and how you can return an item purchased from Maycish (maycish.com), who pays for return shipping, and how and when refunds are issued. It is written to comply with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and applicable state consumer protection laws.
1. 90-Day Returns
You may return most items within 90 days of the delivery date for a refund or an exchange. The delivery date is the date shown in the carrier's tracking record. Return requests submitted after this period cannot be accepted, except where a longer period is required by law.
2. Return Conditions
We accept returns of items that are in new, resalable condition: not used, worn or washed, with original packaging, tags and all included accessories intact, and with the order number so we can locate your purchase. If an item comes back used, damaged by handling, or missing parts, we reserve the right to decline the return or to issue a partial refund that reflects the reduced value of the item.
3. Non-Returnable Items
Some products are excluded from our standard return policy. Unless they arrive damaged, defective or incorrect, we cannot accept returns of underwear, swimwear and hosiery, and any apparel with the hygiene liner or tags removed; gift cards; digital products; personalized items; and products clearly identified as final sale at checkout. Nothing in this section limits your rights in relation to faulty goods.
4. Exchanging an Item
Exchanges are available within the same 90-day window and under the same conditions as returns. To exchange an item, start a return through the return form and tell us which size, color or model you would like instead. If the replacement is in stock we ship it as soon as the returned item is on its way back to us (tracking number provided); if it is out of stock, we refund you instead. Price differences are charged or refunded as applicable.
5. Refund Processing
We process refunds 5–10 business days after we receive and inspect the item and notify you by email when the refund is sent. The money goes back to the payment method used at checkout; we cannot refund to a different card or account. Where you cancel before shipment or we cannot ship your order, the refund is issued within 7 business days in accordance with 16 CFR Part 435. Your card issuer may then take several business days to post the credit; timing varies by bank and by country, and international refunds can take up to two statement cycles. If you have not seen the refund after 15 business days, let us know and we will provide the transaction reference.
6. Cost of Returning an Item
Returns are free. We cover the cost of sending an item back within the 90-day window: with your return authorization we send a prepaid return label. Original shipping charges, where any were paid, are refunded when the return is due to our error; otherwise the product price is refunded in full.
7. How to Start a Return
Returns must be authorized before shipping. Submit the return form on our website or write to support@maycish.com, quoting your order number; within 2 business days we confirm eligibility and send step-by-step instructions. Returns go to 222 Milford Street, Bowling Green, VA 22427, United States. Use a tracked service and keep the proof of postage: we can only refund items we receive, and the tracking record is your protection if a parcel goes missing.
8. Changing or Cancelling Your Order
Changed your mind? Orders can be cancelled at no cost before the order ships. Contact us by email at support@maycish.com, by phone at +1 (804) 867-3874 or via WhatsApp (+1 (804) 867-3874) with your order number as soon as possible. We confirm the cancellation and refund the full amount within 7 business days. If the parcel has already left our warehouse, please refuse delivery or follow the return process instead.
9. If Something Arrives Wrong
Please inspect your order on delivery. If an item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at support@maycish.com with your order number and clear photos of the item and the packaging. We will offer, at your choice, a free replacement or a full refund including any shipping charges, and we will cover the cost of returning the item if we need it back. Reports made after 7 days are still reviewed, but it becomes harder to establish that the damage occurred in transit.
10. If We Cannot Fulfil Your Order
Occasionally a product sells out or a shipment cannot be dispatched on time. When that happens we contact you before the promised ship date with a new date, or tell you that we cannot give one. The choice is yours: keep the order, switch to a comparable item, or cancel and receive a full refund within 7 business days. We never treat silence as consent to an indefinite delay.
11. Warranty
We stand behind what we sell. If a product develops a manufacturing defect within 12 months of delivery, we will repair it, replace it or refund it — our choice, based on what solves the problem fastest. Wear and tear, accidents, misuse and modifications are excluded. This limited warranty is in addition to any rights you have under the law of your state, which may vary; nothing here reduces those rights. Warranty claims go to support@maycish.com.
12. Acceptance
Our Returns & Refunds Policy is presented before you enter payment details and is accepted when you complete your purchase. Please keep a copy for your records; the version in force on the date of your order applies to that order.
13. Contact Us
Questions about a return or refund? Email support@maycish.com, call +1 (804) 867-3874, message us on WhatsApp at +1 (804) 867-3874 or use the contact form. Support is available Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time (ET)) and we reply within 2 business days. Maycish · 222 Milford Street, Bowling Green, VA 22427, United States.
This policy was last updated on September 25, 2026. We may update it from time to time; the version published at the time of your order applies to that order.